Due to the advancement in technology and the vast use of social media, security agencies are also adapting to these changes and evolving with the current trends in technology by making use of the social media in solving crimes, gathering evidences, finding and providing help to assist in finding missing people or people who are in danger or distress.
Thus, the importance of social media and law enforcement cannot be over emphasized.
How Can Social Media Assist Law Enforcement Agents?
The use of social media can also give clues to law enforcement officers as to where runaway criminals can be found.
Since law enforcement officers are also members of the community, they can disseminate information, cheaply and quickly, to followers on social media.
Warnings and other information on safety can also be passed across to members of the community using social media and social network analysis in law enforcement.
Tips on crimes can also be requested from followers on social media.
Social media also provides an avenue through which safety and security information can be shared with law enforcement colleagues from around the world.
Should the Government Monitor Social Media?
A couple of decades ago, law enforcing agencies hardly had the need to check social media and neither were social media investigation tools available. Social media giants were reluctant to provide information and rely on themselves.
However, security agencies are now adapting to the changes that come with the advancement in technology. With the right tools, law enforcement agents can work more efficiently through the use of social media.
Reasons Why the Government Should Monitor Social Media
Government monitoring social media is vital for the investigative agencies to find out the nefarious plans of criminals in advance, stop them from completing their objectives, and help the police use social media to solve crimes after they have been carried out.
Timely Facebook surveillance with the help of law enforcement social media tools can help law agencies to track and capture criminals before they can carry out their villainous acts, saving the lives of innocents.
These can be achieved by law enforcement using social media monitoring tools.
In today's world, social media investigation tools for law enforcement have become extremely important and social media investigation software play a huge role in assisting the legal authorities to scan the internet and trace YouTube videos, Facebook groups, and Twitter to enable them to take timely action.
There are several tools that can assist law enforcement officers in achieving the above and more. We shall evaluate the leading Facebook investigation tools as well as the best social media monitoring tools for law enforcement agencies.
3 Social Media Monitoring Tools that Can Be Used for Law Enforcement
In this article, we shall discuss 3 such tools that can scan and analyze social media, provide comprehensive analysis using social media and social network analysis for law enforcement.
How These Social Media Tools Can Help
These tools also help to solve crimes by gaining new tips and insights into crimes committed in communities. They can help detectives gather evidence from pictures posted on Facebook and videos posted on video sharing sites such as YouTube.
They can also help detectives gather valuable intelligence on suspected criminals and find out about the mentality of suspects by monitoring their posts.
These software can also provide law enforcement agencies with information as to where runaways or suspected people might be heading by scanning their posts and comments on their friend's lists as well as find missing, endangered or distressed people through comments and posts.
These tools also help you detect criminals within your organization. You might not be aware of it, but a mole planted by your rival into your company can easily gain access to important information about your latest project and pass on that information to your competitor, allowing him or here to use the research you have spent years to develop to bring out the product before you, resulting in huge financial losses to you.
Sometimes, rogue employees share useful data for a price through social media. You need specific tools to scan the social networks and YouTube videos for such leaks and get them removed from such sites before they can cause financial harm.
The tools mentioned below can help you to achieve these.
This social media listening and monitoring tool is designed to assist businesses and individuals find out conversations regarding their services, products, or brands, allowing them to monitor such discussions and to know the prevailing sentiments of the public, as well as monitor the trends.
How Awario Can Help the Law Enforcement Agents
- By discovering the locations of mentions anywhere in the world (just set it up with keyword mentions that you want to track).
- By helping to know influencers (people with large followings) who may have mentioned any keywords specified within the week or at any date.
- By helping to engage and build relationships by finding people's ‘queries'. These people (whatever their needs may be) will be waiting for you to join in the conversations. This is achieved through the ‘Leads' module of Awario.
- By using the ‘Boolean' search module of Awario to create an ideal ‘query' and receive or see alerts for this ‘query.
- By helping to visually see the most frequently mentioned hashtags, phrases or words within your mentions.
- By helping law enforcement agents to explore important topics between other colleagues from around the world (this can be achieved through the ‘Topic Cloud' of Awario).
Awario helps people gather data and analyze them to generate extremely actionable insights they require to improve their performance or products, enhance their image, and attract more clients and potential customers.
This program, rather than depend on third party data providers for their information, employs powerful crawlers, which scrub and scan 13 billion webpages and more daily, providing users with wide coverage and instantaneous updates as soon as there is any mention of their service, brand, keyword or product in the social media and on the web.
It is available for free as well as:
• Starter version costing $29 per month or $24 per month when billed annually
• Pro version costing $89 per month or $74 per month when billed annually, and
• Enterprise version costing $299 per month or $249 per month when billed annually
This social community & moderation tool is ideal for businesses who need help in managing all of their social network profiles. The software is designed to help businesses publish new posts, amalgamate messages from various sites and monitor their position on leading social networking sites like YouTube, LinkedIn, Twitter, Facebook, and Instagram.
How Agorapulse Can Help the Law Enforcement Agent
- By providing an avenue to engage across all social platforms all at once (Instagram, Twitter, LinkedIn, Youtube, Facebook, etc). It captures all comments, posts and mentions all in one place.
- By helping to get questions and set them to be delegated to the right teammate or colleague.
- By helping to instantly see the name and profile of any person(s) behind any message or comment.
- By helping to see the teammates or colleagues that are already taking care of business, questions, comments in your inbox.
- By creating alerts to hashtags, trends and key influencers.
- By providing relevant conversations that can be listened to.
- By providing the ability to perform refined searches on Twitter of keywords or mentions based on language, location, etc.
- By providing the ability to listen to and respond to monitored items on mobile devices too.
- Helping you to know more about followers and fans inside and out (Just go to the ‘Fans and Followers' tab for this).
This user-friendly software is easy to implement, has a short learning curve, offers flexibility, and boasts of excellent customer support.
It boasts of advanced analytics, customized publishing options, unified inbox, and automation of workflow features, allowing you to optimize your operations.
This software allows you to, effortlessly, maintain powerful relations with your followers, reach out to new clients and building connections with potential customers.
Thanks to this software, you can be sure that you will never miss a tweet, a comment, or a message.
Agorapulse includes tools that help you to gather vital data such as reporting and statistics that help you to gain access to top quality insights, devise effective social media campaigns and execute them.
It also provides you with insights required to have an edge over your competitors.
In a nutshell, it allows you to collate all your social network such as LinkedIn, Twitter, Facebook, Instagram, and YouTube in a combined interface and manage everything from there.
This tool informs you of every tweet, comment, and messages in your inbox, ensuring you never miss a solitary conversation, an opportunity to expand, or an attempt to connect.
Agorapulse allows you to see the number of tweets, messages and comments you have received. You only need to read, delegate, tag, or reply.
You can easily manage all conversations in less than 15 minutes, providing you with sufficient time for more important concerns and tasks.
You need not exit the application as it displays all information in a single centralized dashboard.
You can directly upload videos to Instagram, share images on Facebook, as well as schedule tweets from within this application.
The “calendar” function allows you to schedule and queue your tweets and posts.
You can use this tool to scour and monitor your social media network for mentions and commentaries, the content being shared as well as the number of times it has been shared with other users.
You can use it to identify opportunities and find out brand influencers to move your business forward. You can try out the free version of this tool to find out its power or opt for the following paid versions:
• Medium at $99 per month
• Large at $199 per month
• X-Large at $299 per month, and
• Enterprise at $299 per month
Brand24 helps you understand what people are discussing about your industry, product, business, and brand. This is extremely important nowadays when the vast majority of people are on social media.
How Brand24 Can Help Law Enforcement Through Social Media
- By providing immediate access to mentions online.
- By providing an avenue to react to and quickly engage, in real-time, with comments made about the keywords you set up to monitor with this tool.
- By helping to share these alerts with other team members.
- By helping to search for discussions on any topic across the web and social media.
- Through sentiment analysis, it helps to spot some problem areas that may need attention and also helps to understand peoples attitudes.
- Get in-app or email notifications of the keywords or mentions that you are monitoring.
You require to understand if people are posting positive or negative comments regarding you, allowing you to understand the mood of your audience and permitting you to respond promptly.
The tools included in Brand24 allow you to do these and much more.
This cloud-based program offers you an intelligent platform through which you can track as well as identify online individuals posting comments about your products, business or the keywords you are monitoring.
It is a well-known fact that social media mentions and comments travel very fast and can be captured easily.
The developers of Brand24 have kept this in mind while developing it, and have included in it the ability to grab comments in real-time, as soon as you publish your posts on social media.
It permits you to give instantaneous response and resolution to negative comments and issues while simultaneously interacting quickly with positive feedback.
This cloud-based software supports monitoring of major social media networks such as Instagram, Twitter, and Facebook, and also integrates with Slack.
It includes in-built marketing analytics that allow you to extract helpful insights that guide you in making data-based decisions. This program is suitable for all business, irrespective of their sizes, and is available in three different pricing packages, which makes it perfect for large businesses, small businesses, as well as individuals.
Posting of issues and complaints has a ripple effect on social media and can escalate quickly. The alert and feed tools of this program permit you to identify and deal with negative comments swiftly before they spiral out of control. This helps to show your audience and customers that you care about their concerns.
Your speedy response reinforces the professional reputation of your brand. Remember, such a positive reputation travels fast on social media as well.
Can you imagine the awesome effect if social media influencers, having a huge following and fan base, positively mention your business or product? It helps to leverage your business thousand times over.
The influence scoring tool of Brand24 tracks influencers and identifies them, providing you with a chance to partner, participate and work with them to boost your brand further.
The tools of Brand24 allow you to analyze the volume of mentions and discussions, determine your reach, gauge sentiment, and understand the quality and quantity of your brand.
This software provides you with numbers and scores that matter, ensuring you are fully aware of how you are perceived.
You can then make improvements depending on the requests and feedbacks of your audience.
The cursory free trial apart, the paid versions of Brand24 costs:
• Personal plus for $49 per month
• Professional Premium for $99 per month, and
• Professional max for $399 per month
Social Media Investigation Training for Law Enforcement
In as much as there are trainings available, Law enforcing agencies require social media investigator tools as well as social media keyword monitoring programs. Believe it or not, social media monitoring by law enforcement is providing officers with new tools and avenues to help solve crimes.
With social media monitoring for law enforcement agencies and social media surveillance tools for law enforcement agencies, investigators can gain new insights and tips into crimes committed in their communities.
Social Media Threat Monitoring
The social media threat monitoring programs allow them to track social media threats and nullify them before they can escalate. An increasing number of law officers are enrolling for social media training for law enforcement.
Law Enforcement Social Media Check
The fact is, social media use in law enforcement is helping cops to catch criminals. Social network investigations and collections help the police to get tips from the suspects' “friends” once the suspect brags about his unusual behavior on social networking site.
Other times, social networking and law enforcement tools help detectives in tracking social media mentions to gather information about illegal and dangerous online conversations and videos.
The programs reviewed can help investigators in social media keyword monitoring and to track social media mentions as well as in social media and criminal investigations.
These three social media surveillance tools for law enforcement can help to monitor:
- Social Media Keyword Alerts (Twitter Alerts, Facebook Alerts, etc)
- Social Mentions
- Influencers with large followers who have mentioned your keywords
- Identify relevant queries
- the languages and locations of these mentions
- and more
The 3 tools mentioned and reviewed above can all help law enforcement agents in the performance of their duties through the use of social media. Of the 3 tools, however, Awario and Brand24 should be better suited for this purpose.