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I may not be a bookseller anymore (all afternoons at Fountain Bookstore, where the customers are smart and interesting, aside), but that doesn’t mean I don’t love a good story. I’m happy to welcome Melissa from Scuffed Slippers and Wormy Books back with another Adventures in Bookselling guest post (see her first one here).
This one is particularly appropriate as we’re celebrating LGBT month, and I want to give a hearty “ditto” to what Melissa says here about booksellers generally not judging customers for their purchases. I love books—and loved being a bookseller—because I believe in the power of information and the importance of making it available to anyone who wants it, and I wish people didn’t feel like they should be embarrassed to ask.
Anyway, here’s Melissa with a few examples of questions customers are frequently embarrassed to ask.
I love it when customers come to ask for something they are completely embarrassed about – like sex books. Or pot magazines. Or the “Gay and Lesbian” section. They would be surprised to find out that as booksellers we just don’t care that much about what you’re buying – we just want you to buy the item and take it home with a minimum of fuss and bother.
The “I can’t believe I’m asking you for this heathen item” customer
Customer [whispering]: *mumble, mumble, mumble*
Me: I’m sorry I couldn’t hear you, can I help you find something?
Customer [still very, very quietly]: Do you have “tarrot” cards?
Me [very brightly and with a great big smile]: We have lots of tarot decks – let me show you where they are!
[Takes customer to the wall of tarot decks in our store]
Customer [who looks baffled]: There are so many…it’s for a friend. I don’t believe in this stuff myself, I’m a Christian. Which “tarrot” cards are the best?
Me [are you kidding?]: Well, divination using tarot is all in the interpretation and layout of the cards as they are dealt from the deck. There really isn’t a best deck – just pick the design you like best. Or you can buy her a gift card if you’re not sure which one she would like.
[By now the customer is looking at me like I might have something contagious – she bought a gift card; that’s also pretty much all I know about tarot and, yes, she did pronounce “tarot” to rhyme with “parrot”]
The “probably still in the closet about some issues” customers
[Two well-appointed college-age males approach one of our lead booksellers, who is my mom’s age]
Customer #1: Excuse me, ma’am, but where are your books on alternative lifestyles?
Bookseller: We don’t really have a separate section for “lifestyles” – what type of lifestyle are you interested in?
Customer #2 [who suddenly looks nervous]: Oh, well, any type of lifestyles.
Bookseller [who really didn’t want to make any assumptions]: We have cultural studies, sociology, anthropology, gay and lesbian studies, alternative medicine, agriculture….
Customer #1 [who also looks nervous]: Umm, can you just show us where “cultural studies” is?
[She showed them where cultural studies books are – conveniently right next to the Gay and Lesbian Studies section, which is where she found them ten minutes later looking extremely nervous. She told me she had thought that was where they needed to be headed all along but didn’t want to make the assumption in case they got offended.]
The “we’re going to pretend this isn’t what it is because I still have issues” customer
[Middle-aged/retirement aged male approaches the cash register with a rolled up magazine and hands it to me, looking around]
Me: Good evening –
Customer [cuts me off]: Can you ring that up without unrolling it?
Me [um, rude much?]: No, I cannot, the barcode is on the cover but I can put it in a bag when I’m done.
Customer [snaps]: Fine.
[I unroll the magazine to find a gay porn magazine of somewhat dubious quality; the customer keeps looking around].
Me: That will be –
Customer: I want to pay with cash.
Me [what a turd]: Okay….here’s your –
Customer: I don’t want a receipt.
[And proceeds to snatch the bag out of my hands and walk off without his change; what a jackass, I hope he likes his skin rag.]
The “I am so busted if someone catches me here” customer
[Teenage boy finds me in fiction]
Teen: Ummmmmm….I need to find a book.
Me: Ok, what are you looking for?
Teen [looks around]: Well, see, I kind-of lied to my AP teacher and told her that I lost my book so I couldn’t finish my paper on time…
Me [starting to get that “I’m going to turn into your mother in two seconds” look]: And…?
Teen: But I never went to get a copy and she’s here right now and she can’t see me since I’m supposed to be turning my paper in tomorrow.
Me [tempted to rat him out]: I see…and what book were you supposed to have read?
Teen: *mumbles*
Me: I’m sorry?
Teen: Crime and Punishment
Me [ahhh, karma’s a bitch]: Well, Dostoevsky’s right over here….[drags the kid around a corner and hands him a copy]
Teen [dismayed]: But it’s so big….is there a smaller one?
Me: Nope, all editions of Crime and Punishment are approximately the same size, give or take a few footnotes.
Teen: Can’t I read the Cliffs Notes instead?
Me [mentally snorts]: And write a paper on it? Not a chance – your teacher already knows what parts of the book are missing from the study guide. Read the whole book and have a talk with your teacher – I think you’ll find that honesty is the best policy.
[It was almost too perfect – I had to go back to receiving and snicker for a very long time]
The “I do illegal things in my spare time” customer
[Super-sketchy looking, unkempt dude slinks up to the information desk – he absolutely reeks of pot and his eyes are bloodshot]
Sketchy dude [slurs]: Do you have gardening books?
Me [wow…is it possible to get a contact high off of him?]: Yes…is there something in particular you are looking for?
Sketchy dude [suddenly paranoid]: No. No. I just need gardening books for my mom, uh, girlfriend.
Me [riiiight]: Well, gardening books are back this way.
[When I get back to the section Sketchy Dude immediately makes a beeline for the “how to grow marijuana” book facing out on the shelf; so much for the “these are for someone else” defense]
The “don’t laugh at me because I’m asking for this item” customer
Female customer: Now, don’t laugh but I need to see if you have this book.
Me [what is it this time? because I’ve heard almost everything there is to hear in this store]: What can I help you find?
Customer [lowers her voice]: My friends are getting married so I need a, uh, a Kama Sutra?
Me [is that all? Sooooo boring]: Do you want one with pictures or no pictures?
Customer: Well of course with pictures!
[So off we head to the sexuality section where I start pulling different editions of the Kama Sutra off the shelves]
Customer [looking confused]: But these are all porn…I don’t want to buy porn!
Me [*sigh*]: The original Kama Sutra is more like a book of philosophy [pulls one off the shelf to show her] so all the editions with pictures are either full of Indian classical paintings or instructional photographs.
Customer: I see…
[She bought the Anne Hooper version…considering that’s probably one of the more “porn”-like editions I have no idea what she was actually thinking]
If you don’t know Melissa from Scuffed Slippers and Wormy Books (on Twitter as @balletbookworm), you really should. She writes great reviews and frequently shares stories from her life as a bookseller in Iowa (working for the same company I used to work for), and I’m thrilled to be welcoming her today for the first in a series of Adventures in Bookselling guest posts from my bookseller friends.
As a bookseller I’ve been privy to some rather odd requests. Some require a bit of interpretation – a slip of the tongue or neuron and confusion (hilarity) ensues – while others make you wonder how the human race survives. Observe:
Exhibit #1 – The “being-accosted-by-someone-questionably-sober” scenario
Male Undergrad: “Hey, I need The Odyssey.”
Me: “Sure – do you need a particular translation?”
Male Undergrad: “Yeah, the Faggy one.”
Me (keeping a straight face): “You mean ‘Fagles’, right? It’s here on the shelf next to you.”
Male Undergrad’s Possibly Drunk/High Friend (who is looking at comic books): “See, I said we should be in this aisle and you didn’t believe me.” [cue uncontrollable giggling from both of them]
Exhibit #2 – The “character-as-author-of-their-own-book” scenario
Female Customer: “Excuse me, I need Anna Karenina’sbook.”
Assistant Manager: “By Tolstoy, right?”
Female Customer: “No, she’s the author.”
Exhibit #3 – The “get-your-mind-out-of-the-gutter” scenario
Adult Customer: “Do you have The Chronicles of Narnia?”
Children’s Bookseller: “Yes, do you want the regular children’s edition or the one-volume adult edition?”
Adult Customer (whispering): “Is the adult edition….dirty?”
Exhibit #4 – The “book-and-movie-are-different-entities” scenario
Mom Customer: “I need to pick up this book for my son’s class.”
Me: “OK, what book are you looking for?”
Mom Customer: “Legion by Paul Bettany.”
Me (how do I explain this?): “………………….er, Paul Bettany is an actor in a movie called “Legion” – there are several graphic novels available either titled Legion or with “Legion” in the title.”
Mom Customer: “Oh……”
Me: “Would a graphic novel be something your son’s teacher have on the reading list? What grade is your son in? I could recommend something with a similar subject.”
Mom Customer: “No, I guess I’ll have to call him and check.” [she never came back with a different book or question so I’m not sure what she eventually purchased, if anything]
Exhibit #4.5 – the “cover-art-is-different-the-book-is-the-same” scenario
Dad Customer: “Do you have The Lovely Bones?”
Me: “Yes, right this way, its on our display with other books adapted into movies.”
Dad Customer: “But this is the movie version, I’ve already seen the movie.”
Me: “Oh, no, this is the original novel, the cover just has the art from the movie poster.”
Dad Customer: “Well, this is for my ten-year-old daughter – would this be appropriate?”
Me [almost dies because there is a graphically violent rape/murder scene in the first chapter and that would totally scare the poor kid]: “Um, if you’ve seen the movie then you know that Susie, the narrator, is violently raped and murdered; it happens in the first chapter. Has she seen the movie?”
Dad Customer: “Yes. Oh, so they didn’t add that part for the movie?” (gaaaaahhhhhhhhhhhh!!!)
Exhibit #5 – The “how-did-you-ever-pass-kindergarten” scenario
If you are a student ordering course texts, it helps to bring your syllabus (syllabi, as the case may be) to the bookstore so you don’t wind up looking like this guy (who is probably wasting his tuition money):
Male Undergrad: “Do you know what textbooks I need for my class?”
Me (totally not clairvoyant): “I’m sorry, no, but I can order them for you. Do you have your syllabus?”
Male Undergrad: “No, because you guys are supposed to know what books I need.”
Me: “Well, the professors usually place textbook orders with the campus bookstore – which we are not. Do you know your course number?”
Male Undergrad: “No, why?”
Me (hates all students right now): “Because I need your course number to look up your textbook on the campus bookstore website.”
Male Undergrad: “Oh….so you can order my books through school?”
Me: “No. You can do that yourself. I can order you a textbook to be sent directly from our warehouse to your dorm.” [Male Undergrad finally remembers the name of his class so I am able to look up the course number at the University website then look up the required texts on the campus bookstore site and then look up the textbook in our computer]
Me: “I can order your textbook, it’s [insert price around $100, which is actually pretty cheap for a brand-new, 900-page textbook] and we can ship it to you for free.”
Male Undergrad: “What!!?!?!?! That’s too expensive. I’m not going to buy that.” [and he stomps off; jerk, I just spend 20 minutes looking that up]
Exhibit #6 – The “I-can’t-believe-I-just-heard-that-lemme-collect-my-jaw-from-the-floor” scenario
(right after J.D. Salinger’s death)
Says one ditzy teenage girl to another: “So this Saliva guy who wrote a book about baseball died this week…everyone’s talking about it. I have no idea who that is.” [must….restrain….fist….of….death]
Before school lets out and we again enter that time of year where students perpetually ask for books like The Glass Menage A Trois and How to Kill a Mockingbird, I thought I’d share a few recent adventures from the bookfloor.
Overheard on the Christian Inspiration Aisle
Lady #1: Do you ever, you know, dig up dead things?
Lady #2: Dead things?
Lady #1: Yeah. You know, when you’re looking for something else and you find a dead thing?
(What else could she possibly be looking for?)
Lady #2: (insert awkwardness silence here)
Lady #1: I really like to dig up dead things. It’s like finding little treasures.
Several weeks ago, a grungy looking guy in his mid-20s with a marijuana leaf on his baseball cap approached me to ask where the gardening section was. This happens occasionally and is usually followed by a question about whether we have books about hydroponics, so it didn’t really faze me. And it is always entertaining when the customer thinks that I have no idea what he’s up to. More entertaining, though, is when he, as this guy did, thinks I’m on to him and wants to convince me of his innocence.
As he picked up a copy of this book,
Grungy Dude turned to me and said that he was thinking about becoming a cop, and he figured the best way to start catching bad guy drug dealers was to know how they do what they do. Not a bad theory. But the bud leaf on your cap doesn’t exactly give you credibility, pal.
And don’t even get me started on the woman who rushed breathlessly up to the information desk and told me she’d been looking all over the place for this book for her 16-year-old son.
How am I supposed to hear that and not redirect the person to the parenting aisle? I mean, really. What kind of parent makes their kid feel comfortable asking for a book like this? Shouldn’t he have just ordered it online and hidden it under his mattress or something like other kids who know they have something to hide?
Acronymia
This conversation occurred between our children’s specialist and a boy who looked like he was about 15.
Boy: I’m looking for this book I heard about online. Supposedly, the guy who wrote Eragon copied pretty much everything from it.
Children’s Specialist (CS): Okay….
Boy: I think it’s called Loter?
CS: Loter?
(scurries off to computer and enters every possible spelling of a word like that, turns up nothing)
CS: I’m not seeing anything like that. Can you tell me more about it?
Boy: Well, it has dragons and trolls and stuff. The people on this one message board said it was a classic.
CS: (asking herself why she didn’t ask this sooner) Well, how was it spelled?
Boy: L-O-T-R
CS: Ohhhh. That stands for Lord of the Rings. It’s an acronym.
It’s not the size of the book…
It’s that time of year again when students start going crazy over last-minute projects and summer reading. An 8th grade student and his mother recently asked me to recommend a classic book for a school project; he was assigned to read a classic that was at least 100 pages and write a short paper about it. At the time we spoke, he had 4 weeks left to complete this assignment.
I always start this conversation by explaining that you’ll really be hard pressed to find a classic that is less than 200 pages, but that classic doesn’t always mean difficult, and you shouldn’t base the decision solely on length because there are some long books that are easy reads and some short ones that are really difficult (case in point: Heart of Darkness). I turned to the boy and said, “Well, what do you like to read?
Before he can respond, his mom jumps in and said “Sports Illustrated” with a smirk on her face. Ah, okay, I know where this is going now. “He’s not a very good reader,” she tells me. “He’s finishing 8th grade, but he’s at maybe a 7th grade reading level,” she says as he stands there looking mortified. “So he doesn’t really read much.”
Well, I figure, I have to find a book for the boy, not the mom, so I want to hear it from him. I turn to him and ask “Is it that reading is difficult for you, or that you just don’t like it?”
“Both,” he responds.
Fair enough.
“Okay, well, there are several classics that have really interesting story lines that boys tend to like and that aren’t too difficult. Let’s go take a look at Lord of the Flies.”
We walk to a table of popular summer reading titles, and I hand him a copy of the book and explain what happens. He seems decently interested. Then his mom takes the book and immediately checks the page count, which is just about 200 in this edition.
“Oh, I don’t know,” she says. “I don’t think he’ll be able to read this. What about something like Cheaper by the Dozen? Isn’t that a classic? It’s on this list I found online.” (hands me the list of Classic Books for Young Readers. Riiiiight.)
“Well, ma’am, that is classified as a children’s book, and since your son is finishing 8th grade and preparing for high school, my best guess is that his teacher will want him to be out of the children’s department. When is the project due?”
“Oh, at the end of the month.”
“Okay, so the book is 200 pages, but if he has 30 days to read it, that’s less than 10 pages per day. And this is a great book.”
“It doesn’t have any weird symbolism or hidden meaning or anything like that, does it? He won’t be able to get that.”
(Bear in mind that the boy is standing there with us and hearing all of this and that the mother won’t let him answer any of my questions.)
“Well, there is some symbolism, but the plot is pretty straightforward, and I think it’s a great, interesting book for someone who doesn’t really like to read.”
“Well, what about Black Beauty? That’s a classic, right?”
“Again, that’s a children’s book, and I don’t really think a 14-year-old boy is going to be into it.”
(We walk to a display of classics and I hold up some other boy-friendly books that are good for reluctant readers, but she deems all of them too long without even letting her son look at them.)
“Okay.” (turns to her son and holds up Lord of the Flies) “Do you think you can read this?”
“Uhhh, I dunno.” (He turns back to the summer reading table, obviously scanning for what appears to be the shortest book.) “Is this any good?”
“That’s a perfect example that you can’t judge a book’s level of difficulty by its length. That’s a book that the 12th grade AP students are assigned for summer reading. It’s translated from French and deals with some very heavy philosophy.”
“Okay. Maybe I’ll take this one.” (Holding Lord of the Flies)
Mom looks at me and says, “Well, I still don’t know. I mean, it only has to be 100 pages, and that’s almost 200. That’s a lot of reading.”
I reiterate my point about it being less than 10 pages a day if he starts now, and she responds, “You don’t understand. He plays a lot of baseball.”
Way to encourage your child to pursue his education, lady. Wow. I mean, even for the slowest reader (and this kid didn’t actually seem slow, despite his mother’s insistence that he was stupid), ten pages per day is pretty do-able. And you’re his parent, so you shouldn’t be standing here telling a perfect stranger how dumb you think he is.
If I hadn’t felt so sorry for the poor kid, I would have given him Kafka’s The Metamorphosis—it’s short, after all—and sent him on his way.
And one last thing
When you ask me for this book just hoping to shock me with your crazy request for a book we both know you don’t want, I know what you’re doing, and I’m not surprised.
Okay, dear readers, the time has come for me, your humble Book Lady, to ask for help once again. A client emailed me this morning with a description of a book she’s heard about, and it’s not ringing any bells for me or my coworkers. Here’s what she’s looking for:
A Holocaust-themed children’s book about a little boy with a clock that has metal figurines. A Nazi comes to live with the family, and rather than taking the figurines and melting them down as he is ordered to, he helps the little boy polish them.
Sound familiar?
UPDATE: Special thanks to Rhapsody in Books for solving the mystery! I really appreciate it.
Today’s installment comes to us courtesy of my coworker Mark. Many of the stories I share in this series are from his experiences, as he seems to attract the crazies like no one else can. I usually just relay the events through my own filter of snarkitude, but this one was such a classic that I asked him to write it up. Sure, he took forever to do it, but man, he did a good job.
Without further ado, I give you Mark and the amazing question we never thought we’d be asked.
Ah, a question for the ages. How do we define literature? A language in which the various elements and components of the text are brought into a complex relation? Do we treat literature as an aesthetic object or as an intertextual self-reflexive construct? Many esteemed literary theorists — including the likes of Barthes, Lacan and Dubois — have devoted a lifetime to discovering an answer to this question.
Also, my second customer one Wednesday afternoon.
My customer interactions during the first five minutes of any given day prove to be a very reliable litmus test of the inquiries I’ll be entertaining for the remainder of my shift. Actually, customer behavior in the parking lot outside our store is an even more reliable test, given the oddities that occur out there, but more about those another day. I’m pretty sure our book store is the retail equivalent of Sunnydale in the Buffyverse, having been built on top of some sort of dimensional rift. Whenever something emerges, its first order of business is to ask us about a book.
All that being said, I’m surprised I didn’t hide under a table for the rest of the day after dealing with my second customer. (My first customer was a guy who, without a hint of irony, claimed that he couldn’t find his mojo. Turned out a colleague had found a copy of the music magazine Mojo for him in the newsstand, but they’d kind of lost sight of one another.) Anyway, the phone’s ringing. Let’s answer it.
Me: Thank you for holding, this is Mark speaking. Customer: Yes, I’m looking for Spanish books.
I relaxed a little. Nothing out of the ordinary. No immediate hint of crazy.
Me: Okay, are you looking for books written in Spanish or books that teach you Spanish? Customer: Erm… (sounds of intense thinking) What’s the difference?
Oh-oh. The needle on the crazyometer began to twitch. I thought my options were self-explanatory, but expanded definitions were obviously required.
Me: Well, there are many books out there translated into Spanish for people who already speak the language. We have plenty of those in stock. Then there are books that are aimed at people learning to speak Spanish. We have plenty of those in stock too. Customer: Oh, well books written in Spanish then. Me: Okay, is there a specific book you’re looking for? Customer: Not really. Which ones have you got?
I was half tempted to take the customer at their word, walk over to the Spanish books section and begin reading off the titles of the hundreds of books we had in stock (and, believe me, I’ve had customer who’ve requested I do just that), but I managed to restrain myself.
Me: We have hundreds in stock and that’s just a small fraction of what’s available. If you’re not sure what you want, it’s best to come into the store or visit our web site. Customer: Haven’t you just got Spanish literature books? Me: Yes, we have those. Customer: Which ones do you have?
Restraint… fading…
Me: Like I said, we have a pretty wide selection of best sellers and classics. Customer: Will they tell me about Spanish literature?
Well, yes, but only in the same sense that an orange, when bitten into, will inform you of its orangicity.
Me: Okay, are you looking for actual books written in Spanish or do you want a book about Spanish literature? Customer: What’s the difference?
I must admit to getting a little distracted at this point. Your resident Book Lady happened to be around, incredulously amused by my half of the conversation. I also had a bunch of muppets dancing around in my head, singing the “one of these things is not like the other” song.
Me: (sigh) Well, blah, explains the difference, etc. Customer: Just a beginner’s guide to Spanish literature.
Okay, now we’re getting down to business! Hopefully.
Me: (checks) Okay, we don’t really have anything in stock but there are plenty we could order in for you. Customer: Okay, can you order one for me?
The thing about books is that it’s not really the same thing as picking a random dessert off the fruit cart. Where chocolate, fruit and cream are involved, you can be pretty sure that your random pick will go some way satisfying your appetite. When it comes to books about Spanish literature, however, the same logic doesn’t necessarily apply.
Me: Well, there’s dozens of books on the subject, ranging from basic introductions to more detailed textbooks. Customer: I need a beginner’s guide! Can you order one for me? What’s the cheapest one?
Here’s where fruit cart logic and introductory texts to Spanish literature agree. Cheaper isn’t always better.
Me: Well, there’s one called “An Introduction to Spanish Literature” that’s about fifteen dollars, but it’s probably best if you… Customer: Okay, I’ll order that one.
Bon appetit!
Me: (takes details) Anything else I can help you with? Customer: Erm, well… So what, exactly, is literature? Me: …
Paging Barthes to the information desk!
After a few seconds of stunned silence, I hastily put together an explanation using words with as few syllables as possible.
Me: Well, literature can be novels, poetry, essays or pretty much any written work with some artistic, cultural or social value. Customer: Oh, cool.
And with that, her book was ordered and she disappeared back into the rift.
I relayed my experience to the Book Lady, our ensuing laughter attracting the attention of our store manager, who approached the information desk with her trademark arched eyebrow. “Someone just asked Mark what literature was,” the Book Lady said. Our manager, who is no stranger to expressing her opinion on the most bewildering of customer encounters, simply looked flabbergasted, slowly shook her head and wandered off in stunned silence.
Ten minutes of the shift down. Seven hours and fifty minutes to go. All aboard the fruit cart. Toot-toot!