There’s No Shame in Bookselling!—Adventures in Bookselling v. 17 [guest post]

2010 at 5am     Posted by Rebecca Schinsky

I may not be a bookseller anymore (all afternoons at Fountain Bookstore, where the customers are smart and interesting, aside), but that doesn’t mean I don’t love a good story. I’m happy to welcome Melissa from Scuffed Slippers and Wormy Books back with another Adventures in Bookselling guest post (see her first one here).

This one is particularly appropriate as we’re celebrating LGBT month, and I want to give a hearty “ditto” to what Melissa says here about booksellers generally not judging customers for their purchases.  I love books—and loved being a bookseller—because I believe in the power of information and the importance of making it available to anyone who wants it, and I wish people didn’t feel like they should be embarrassed to ask.

Anyway, here’s Melissa with a few examples of questions customers are frequently embarrassed to ask.


I love it when customers come to ask for something they are completely embarrassed about – like sex books.  Or pot magazines.  Or the “Gay and Lesbian” section.  They would be surprised to find out that as booksellers we just don’t care that much about what you’re buying – we just want you to buy the item and take it home with a minimum of fuss and bother.

The “I can’t believe I’m asking you for this heathen item” customer

Customer [whispering]: *mumble, mumble, mumble*

Me: I’m sorry I couldn’t hear you, can I help you find something?

Customer [still very, very quietly]: Do you have “tarrot” cards?

Me [very brightly and with a great big smile]: We have lots of tarot decks – let me show you where they are!

[Takes customer to the wall of tarot decks in our store]

Customer [who looks baffled]: There are so many…it’s for a friend.  I don’t believe in this stuff myself, I’m a Christian.  Which “tarrot” cards are the best?

Me [are you kidding?]:  Well, divination using tarot is all in the interpretation and layout of the cards as they are dealt from the deck.  There really isn’t a best deck – just pick the design you like best.  Or you can buy her a gift card if you’re not sure which one she would like.

[By now the customer is looking at me like I might have something contagious – she bought a gift card; that’s also pretty much all I know about tarot and, yes, she did pronounce “tarot” to rhyme with “parrot”]

The “probably still in the closet about some issues” customers

[Two well-appointed college-age males approach one of our lead booksellers, who is my mom’s age]

Customer #1: Excuse me, ma’am, but where are your books on alternative lifestyles?

Bookseller: We don’t really have a separate section for “lifestyles” – what type of lifestyle are you interested in?

Customer #2 [who suddenly looks nervous]: Oh, well, any type of lifestyles.

Bookseller [who really didn’t want to make any assumptions]: We have cultural studies, sociology, anthropology, gay and lesbian studies, alternative medicine, agriculture….

Customer #1 [who also looks nervous]: Umm, can you just show us where “cultural studies” is?

[She showed them where cultural studies books are – conveniently right next to the Gay and Lesbian Studies section, which is where she found them ten minutes later looking extremely nervous.  She told me she had thought that was where they needed to be headed all along but didn’t want to make the assumption in case they got offended.]

The “we’re going to pretend this isn’t what it is because I still have issues” customer

[Middle-aged/retirement aged male approaches the cash register with a rolled up magazine and hands it to me, looking around]

Me: Good evening –

Customer [cuts me off]: Can you ring that up without unrolling it?

Me [um, rude much?]: No, I cannot, the barcode is on the cover but I can put it in a bag when I’m done.

Customer [snaps]: Fine.

[I unroll the magazine to find a gay porn magazine of somewhat dubious quality; the customer keeps looking around].

Me: That will be –

Customer: I want to pay with cash.

Me [what a turd]: Okay….here’s your –

Customer: I don’t want a receipt.

[And proceeds to snatch the bag out of my hands and walk off without his change; what a jackass, I hope he likes his skin rag.]

The “I am so busted if someone catches me here” customer

[Teenage boy finds me in fiction]

Teen: Ummmmmm….I need to find a book.

Me: Ok, what are you looking for?

Teen [looks around]: Well, see, I kind-of lied to my AP teacher and told her that I lost my book so I couldn’t finish my paper on time…

Me [starting to get that “I’m going to turn into your mother in two seconds” look]: And…?

Teen: But I never went to get a copy and she’s here right now and she can’t see me since I’m supposed to be turning my paper in tomorrow.

Me [tempted to rat him out]: I see…and what book were you supposed to have read?

Teen: *mumbles*

Me: I’m sorry?

Teen: Crime and Punishment

Me [ahhh, karma’s a bitch]: Well, Dostoevsky’s right over here….[drags the kid around a corner and hands him a copy]

Teen [dismayed]: But it’s so big….is there a smaller one?

Me: Nope, all editions of Crime and Punishment are approximately the same size, give or take a few footnotes.

Teen: Can’t I read the Cliffs Notes instead?

Me [mentally snorts]: And write a paper on it? Not a chance – your teacher already knows what parts of the book are missing from the study guide.  Read the whole book and have a talk with your teacher – I think you’ll find that honesty is the best policy.

[It was almost too perfect – I had to go back to receiving and snicker for a very long time]

The “I do illegal things in my spare time” customer

[Super-sketchy looking, unkempt dude slinks up to the information desk – he absolutely reeks of pot and his eyes are bloodshot]

Sketchy dude [slurs]: Do you have gardening books?

Me [wow…is it possible to get a contact high off of him?]: Yes…is there something in particular you are looking for?

Sketchy dude [suddenly paranoid]: No.  No.  I just need gardening books for my mom, uh, girlfriend.

Me [riiiight]: Well, gardening books are back this way.

[When I get back to the section Sketchy Dude immediately makes a beeline for the “how to grow marijuana” book facing out on the shelf; so much for the “these are for someone else” defense]

The “don’t laugh at me because I’m asking for this item” customer

Female customer: Now, don’t laugh but I need to see if you have this book.

Me [what is it this time? because I’ve heard almost everything there is to hear in this store]: What can I help you find?

Customer [lowers her voice]: My friends are getting married so I need a, uh, a Kama Sutra?

Me [is that all? Sooooo boring]: Do you want one with pictures or no pictures?

Customer: Well of course with pictures!

[So off we head to the sexuality section where I start pulling different editions of the Kama Sutra off the shelves]

Customer [looking confused]: But these are all porn…I don’t want to buy porn!

Me [*sigh*]: The original Kama Sutra is more like a book of philosophy [pulls one off the shelf to show her] so all the editions with pictures are either full of Indian classical paintings or instructional photographs.

Customer: I see…

[She bought the Anne Hooper version…considering that’s probably one of the more “porn”-like editions I have no idea what she was actually thinking]

Visit Melissa at Scuffed Slippers and Wormy Books and follow her on Twitter.